Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To process a return, you can contact us on WhatsApp 0825650529. If we accept your return, we’ll send you instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted. You will however be liable for the courier cost to return the parcel to us. Returned items, will be refunded within 7 working days or you are welcome to ask for store credit.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you received the wrong item, so that we can help to replace the item/items as soon as possible. We will carry any courier fees in this instance. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once we have received your returned item and we accept the return then you can do a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or alternative payment arrangement with which you are in agreement. Please remember it can take some time for your bank or credit card company to process and post the refund too.